So, from 8th May, the numbers you will need to remember are:

0845 454 0000* for all customer service calls and
0871 225 1111* for all Broadband technical issues.

FREE Support Tool

ntl are pleased to be offering all our Broadband customers a FREE support tool called Broadband Medic.

Broadband Medic offers numerous benefits to you as a valued customer, including: detection and repair of common problems with your PC relating to Internet connection or e-mail, an option to carry out common tasks such as adding a new e-mail account, and a section that answers questions you might have about your Internet service. You can also chat online with one of our ntl Technical Support Advisors.

http://www.ntlworld.com/help/broadbandmedic/

To learn more about ntl's great new Broadband support tool simply click on the link above.

FREE PHONE Internet service announcement line:

If you think there may be a fault in your area affecting your Broadband connection you can check this on ntl's free phone Internet server announcement line:
0800 052 4315.

This number contains recorded messages of any major service affecting faults that we are aware of and are working to resolve. If there are no faults in your area, then you will need to contact technical support for further assistance.

Calls cost no more than 5p per minute for 0845 numbers and 10p per minute for 0871 numbers from ntl a landlines. All chargeable calls are subject to a 6p connection charge. Calls from non-ntl lines may vary.